Q: HOW DO I ORDER ON YOUR WEBSITE?
A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: HOW DO I CHECK THE STATUS OF MY ORDER?
A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. If you did not receive the order tracking number, please contact us immediately and we will do all we can to investigate.
Q: HOW LONG DOES SHIPPING TAKES?
A: Our warehouses are located around the world. For domestic orders in the United States and Canada, it will normally take 8 to 15 Business days. For International orders, please allow up to 30 Business days.
Q: DO YOU SHIP INTERNATIONALLY?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be cleared. Our new site offers improved security over our previous site and many other existing websites by encrypting your credit card information in such a way that it is not accessible by our employees, or by anyone who try to compromise the security of shopdirectoutlet.com. As a result, our site meets the rigorous security standards set by many privacy watchdog groups and standards set by the Internet community in general.
Q: IMPORT TAX & DUTY?
A: Sometimes import taxes, duties, and related customs fees may be charged once the package arrives at the destination country. These charges are determined by the destination country's customs office and are the responsibility of the recipient. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Q: DOES SHOP DIRECT OUTLET PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: WHAT PAYMENT METHODS DO YOU ACCEPT?
A: Shop Direct Outlet offers several payment options for your convenience. We accept Visa, MasterCard, Discover and American Express cards. We also take PayPal.We use SSL security to ensure all your personal information is encrypted.
Q: PRICES ARE IN US DOLLARS?
A: Yes. The prices displayed on our site are tax-free in US Dollars.
Please contact us if you have any questions.